Privacy Policy

01. About Smile Studio 360

Smile Studio 360 is an educational platform that helps patients learn about modern dental treatment options and connect with dental professionals or participating providers. Smile Studio 360 is not a dental clinic and does not provide dental diagnosis, treatment planning, or dental care through this website.

02. Personal Information We Collect

We may collect personal information that you voluntarily provide through website forms or communications, including:

• Full name
• Email address
• Phone number
• Location data
• Treatment interest
• Contact preferences

03. Automatically Collected Information

When you visit our website, we may automatically collect limited technical information, including: IP address; browser type; device type; pages visited; referring website; approximate location based on IP address; date and time of visit; website usage data; and cookies or similar tracking technologies. This helps us improve website performance, security, user experience, and marketing effectiveness.

04. How We Use Personal Information

We may use personal information to: respond to your inquiry; help connect you with a dental professional or participating provider; provide educational information about dental treatment options; improve our website and services; manage website forms and administrative communications; prevent spam, fraud, misuse, and unauthorized access; comply with legal, regulatory, or business obligations; and send educational or promotional communications if you have consented to receive them.

05. Provider Connections

If you submit a request to connect with a dental provider, we may use the information you provide to review your inquiry and help route it to an appropriate dental professional, participating provider, or administrative team. By submitting a provider-connection form, you consent to Smile Studio 360 using and sharing your inquiry information as reasonably necessary to respond to your request.

06. Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. Your consent may be provided when you submit a website form; check a consent box; contact us; request provider connection; subscribe to updates; or continue using the website. You may withdraw consent to certain uses of your information, subject to legal or contractual restrictions; withdrawing consent may limit our ability to respond to your inquiry or provide requested services.

07. Marketing Communications

We will only send promotional or educational marketing communications where permitted by law and with appropriate consent. Marketing emails will include an unsubscribe mechanism where required. You may unsubscribe at any time by following the instructions in the message or contacting us through the website form.

08. Disclosure of Personal Information

We may share personal information with: dental professionals or participating providers, where needed to respond to your inquiry; website hosting providers; form management providers; email or communication service providers; analytics providers; CAPTCHA or spam-prevention services; professional advisors; and regulators, authorities, or other parties where required or permitted by law. We do not sell personal information.

09. Service Providers

We may use third-party service providers to operate the website, process forms, manage communications, analyze website traffic, prevent spam, and support business operations. These service providers may process personal information on our behalf and are expected to protect it appropriately.

10. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, security, analytics, and user experience. For more information, please review our Cookie Policy.

11. Safeguards

We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or loss. However, no website, email system, or online transmission is completely secure. You should avoid submitting highly sensitive information through website forms unless necessary.

12. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law. Form submissions and inquiry information may be retained for administrative, legal, quality assurance, provider connection, or business record purposes.

13. Access and Correction

You may request access to your personal information or ask that inaccurate information be corrected, subject to legal limitations. To make a request, please contact us through the website form.

14. Children’s Privacy

This website is intended for general audiences and is not directed to children under the age of majority. If a parent or guardian believes a child has submitted personal information without appropriate consent, they may contact us through the website form.

15. International Storage or Processing

Some service providers may store or process information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

16. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

18. Contact

For privacy questions, access requests, correction requests, or concerns about how personal information is handled, please contact us through the website contact form.